At Flowers Thamesmead, the freshness and quality of our blooms are the heart of everything we do. We understand that when you order flowers for your home, business, or a special occasion in Thamesmead, you expect a vibrant, long-lasting display. That’s why every bouquet, arrangement, and gift is backed by our Fresh Flowers Guarantee—delivering only the finest blooms to your doorstep.
We take every possible step to ensure your flowers arrive in perfect condition. However, should your order be damaged in transit, we want to put things right as quickly as possible. If your flowers arrive damaged, broken, or not in the condition you expect, please notify us the same day you receive your delivery. Share clear photographs of the damage and details about your order with us. This will help us resolve the situation promptly for you.
Flowers Thamesmead guarantees that your blooms will arrive fresh and remain beautiful for a minimum of five days from the date of delivery, provided the bouquet is cared for according to our flower care instructions. If, for any reason, your flowers do not maintain their freshness during this period, please contact us immediately. As reputable local florists, we are dedicated to ensuring you enjoy every petal and stem at its best.
Should you receive flowers that are damaged on arrival or do not meet our freshness guarantee, we offer two resolution options:
Please note that eligibility for refunds or replacements is subject to claims being made within the freshness window (five days of delivery) and evidence being provided as requested. Any custom-designed arrangements and seasonal blooms are subject to availability at the time of replacement.
If you have any concerns, queries, or complaints about your Flowers Thamesmead order—whether it’s about the product, delivery, or service—please get in touch with us directly. We resolve most issues on the same day, provided we have all necessary details. When submitting a complaint, please include your order number, delivery date, and a clear description of your concerns. If photographs are relevant (e.g., for damaged flowers), please attach them as well. This helps us investigate and respond efficiently.
Our professional team is committed to fair, friendly, and swift resolutions, always putting the needs of our Thamesmead community first. Your satisfaction is our top priority, and we value all feedback as an opportunity to improve our service.
Flowers Thamesmead has been serving households and businesses throughout Thamesmead and the surrounding area for years. We are proud to be your local florist, trusted by families, offices, and event planners alike for fresh, reliable flower delivery and outstanding customer care. Thank you for choosing us as your floral partner in Thamesmead.
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