These Terms and Conditions (“Terms”) govern your use of the Flowers Thamesmead online flower delivery service (the “Service”). Flowers Thamesmead provides an e-commerce platform for ordering flowers and related products for delivery primarily in Thamesmead and the surrounding regions. By placing an order through our website, you confirm your agreement to these Terms. Please read them carefully before proceeding with any purchase.
These Terms apply to all orders and transactions carried out via the Flowers Thamesmead website. The Service is intended for use by individuals and businesses placing flower delivery orders for addresses in Thamesmead and the surrounding areas. If you do not accept these Terms, you must not use our website or place any orders through it.
To place an order for flower delivery in Thamesmead and neighbouring areas, customers should follow the online process set out on our website, which generally includes:
Orders will only be processed once payment in full has been received and confirmed. It is your responsibility to ensure that all the details provided are accurate and complete. Any delays or issues caused by incorrect information may affect delivery. We reserve the right to refuse or cancel any order, in which case a full refund will be made to you.
All products are subject to availability. In the event of supply difficulties or if the flowers we have received from our suppliers do not meet our stringent quality standards, we reserve the right to substitute any product with an alternative of equal or greater value and similar style and colour. We will make every effort to notify you of any significant substitutions prior to delivery. Pictures and descriptions of flowers and arrangements on the website are for illustrative purposes; actual product may vary due to seasonal availability and stock.
Flowers Thamesmead offers flower delivery service across Thamesmead and nearby locations. Delivery times are subject to availability and the correct provision of delivery information. While we aim to deliver your flowers on the requested date, we cannot guarantee delivery at specific times unless explicitly agreed. Delivery may occur anytime during our standard delivery hours.
For successful delivery, please ensure someone is available to receive the order at the provided address. If no one is present, our delivery agent may, at their discretion:
We are not responsible for failed delivery where incorrect or incomplete information has been provided, or where the recipient is unavailable and no safe alternative can be agreed.
Payment for online orders must be made in full at the time of placing your order. We accept major credit and debit cards and other payment methods as displayed on the website at checkout. All prices are set out in pounds sterling (GBP) and are inclusive of applicable VAT unless otherwise stated.
The total price for your order, including delivery charges if any, will be shown at checkout. You must ensure payment details are correct and that sufficient funds are available. Orders will only be processed once payment has cleared. Orders for which payment fails or is not confirmed will not be fulfilled. We reserve the right to change prices at any time; however, such changes will not affect orders already confirmed with payment.
You may amend or cancel your order for a full refund up until the point where the order has entered preparation, which is typically 24 hours prior to the scheduled delivery date. Cancellations or amendments requested after this period may not be possible or may incur an administrative charge, reflecting costs already incurred. To request a cancellation or amendment, please do so as soon as possible; once an order has been dispatched for delivery, it cannot be cancelled or altered.
If we are unable to fulfil an order for any reason—such as unavailability of products, supply issues, or unforeseen delivery circumstances—we reserve the right to cancel the order and issue a full refund.
By placing an order, you represent and warrant that:
Flowers Thamesmead will not be liable for any delays or failures in delivery resulting from incorrect or incomplete information provided by you.
We take the quality of our flower arrangements and customer satisfaction very seriously. If you are not satisfied with your order or believe it does not meet reasonable expectations, please contact us within 24 hours of receipt detailing your concerns. We may request photographic evidence of the item(s) received. If we agree that the product was not delivered as described or was faulty, we will offer a suitable replacement or a refund at our discretion. Due to the perishable nature of flowers, requests for returns or refunds made after the 24-hour window may not be accepted.
If your order is damaged on delivery or is missing from the delivery address, please notify us immediately so that we can investigate and resolve the problem as appropriate.
Flowers Thamesmead will do its best to ensure that your order is delivered in accordance with your instructions and to the level of quality expected. However, to the fullest extent permitted by law, we accept no liability for:
Nothing in these Terms limits or excludes our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be restricted or excluded by law.
All content on the Flowers Thamesmead website, including images, text, logos, and arrangement ideas, are the property of Flowers Thamesmead or its licensors. Your use of the Service does not grant you the right to use or reproduce any content for any commercial purpose without permission.
We will collect, use, and process personal data strictly in accordance with applicable UK data protection legislation. Personal information provided will only be used for order processing, fulfilment, and communication relating to your orders, unless you have also provided consent for promotional communications.
Flowers Thamesmead reserves the right to make amendments to these Terms from time to time. Changes will take effect from the date they are posted on our website. Your continued use of the Service after such changes indicates your acceptance of the new Terms. Please check this page regularly to keep updated.
These Terms, and any and all disputes or claims arising from or relating to them, are governed by the laws of England and Wales. Any disputes or claims relating to these Terms or any orders placed with Flowers Thamesmead will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary so the rest of the Terms shall remain in full force and effect.
These Terms constitute the entire agreement between you and Flowers Thamesmead in relation to your use of the Service and any order placed through our website, superseding any prior agreement or understanding relating to the same subject matter.
If you have any questions about these Terms & Conditions for online flower delivery in Thamesmead and the surrounding areas, or wish to discuss any aspects of your order, please refer to the Contact page on our website for details on how to reach us.
Note: These Terms & Conditions apply to all customers using the Flowers Thamesmead online store for flower delivery to Thamesmead and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Thamesmead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Thamesmead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
